Shipping policy

Thank you for purchasing from JAYDEN LARRY JOHNSON HELU. We focus on providing cost-effective consumer electronic products and standardizing shipping service procedures to ensure all orders can be properly processed, transported and delivered to customers safely. The following is our official shipping policy, which applies to all orders placed in our New Zealand online store.

1. Order Processing Time

All consumer electronics orders will be reviewed, sorted and packaged within 1 to 7 working days after the system successfully confirms the order payment. Saturdays, Sundays and New Zealand statutory public holidays are not included in the processing cycle, and no order processing operations will be carried out on non-working days.
During peak shopping seasons, promotional events or order volume surges, the order processing cycle may be appropriately prolonged. Once the processing delay exceeds the conventional time limit, we will take the initiative to send a notification email to customers to inform the latest order progress and expected processing completion time.

2. Shipping Rates and Delivery Estimates

All shipping fees for consumer electronic products are automatically calculated according to the product size, weight, packaging specification and delivery distance, and the final shipping cost will be clearly displayed on the order checkout page before payment. No free shipping service is provided for any orders.
Our unified standard shipping time is 15 business days. The actual delivery cycle is for reference only and is not a guaranteed time limit. Changes in logistics schedules, carrier operational adjustments, customs inspection procedures, extreme weather, regional traffic restrictions and holiday arrangements may lead to delivery delays, and we do not bear the liability for normal delivery delays caused by objective factors.

3. Shipment Confirmation and Order Tracking

After completing the order packaging and delivery procedures, we will immediately send a shipment confirmation email to the customer’s reserved email address. The email will include the exclusive order tracking number, logistics carrier information and official tracking query entrance.
Logistics tracking data will not be updated in real time immediately after delivery. Normally, tracking information will be fully displayed and available for query within 24 to 72 hours after the package is picked up and scanned by the logistics carrier. Customers can check the transportation status of the package through the tracking number during the period.

4. Incorrect Address Disclaimer

Customers shall fill in accurate, complete and valid recipient information including detailed shipping address, recipient name and contact phone number when placing and checking out orders. Please double-check all address information to avoid delivery errors before confirming payment.
JAYDEN LARRY JOHNSON HELU shall not be responsible for delivery failures, package misdelivery, loss or delay caused by incorrect, incomplete or invalid recipient information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear the secondary shipping fee and related logistics costs for re-delivery.

5. Lost or Damaged Packages

If you find that your ordered consumer electronic package is missing, stranded or lost during logistics transportation, please contact our customer service team within 3 working days after the estimated delivery date, and provide the corresponding order number and logistics query screenshots for verification.
If the received electronic products have physical damage, functional failure, accessory missing and other problems caused by transportation extrusion, collision or falling, customers need to feedback to us within 24 hours after receiving the package, and provide clear real photos and videos of the outer packaging, damaged product body and missing accessories. We will verify the problem within 3 working days and provide corresponding solutions such as re-delivery and after-sales processing for eligible cases.

6. Electronic Products Usage and Maintenance Notice

All our consumer electronic products are equipped with official usage guidelines and maintenance instructions. Customers shall use, install and maintain the products in strict accordance with the product manual and specification requirements.
We will not bear after-sales responsibilities and compensation liabilities for product damage, functional failure or performance attenuation caused by human improper operation, private disassembly and modification, non-compliant power supply use, artificial collision and falling, and non-compliant daily maintenance. Please abide by the product usage specifications to ensure the service life and use effect of electronic equipment.

7. International Shipping and Customs Notice

For cross-border and international shipping orders of consumer electronic products, the destination country or region may levy corresponding customs duties, import taxes, inspection fees and other related fees in accordance with local policy regulations.
All customs-related charges generated during international transportation are independent of product unit price and shipping fees, and shall be fully borne by the customer. We will not advance or bear any customs duties and import fees. Customers shall abide by the import and export policy regulations of the destination country and complete customs clearance procedures by themselves.

8. Contact Information

If you have any questions, doubts or related consultation needs about our shipping policy, order logistics and delivery services, please contact us through the following official channels:
Trade Name: JAYDEN LARRY JOHNSON HELU
Phone Number: +64 29 802 4030
Email: support@fluxzynex.shop
Physical Address: 42 Dunbeath Crescent, Invercargill, STL 9812, New Zealand